RETURN PROGRAM

Do you want to return some items from your order? 

You can return your items within 30 days of receipt of the goods for an exchange, credit note or refund (except for items purchased in Sales/Promotions/Outlet which cannot be refunded after the legal 14 day retraction period. A credit note or an exchange will be offered. Items bought in Second Hand (including prototypes) and in Braderie are neither exchangeable nor refundable after the legal retraction period of 14 days).

You can also return your items in one of our YUJ YOGA STUDIO stores in the 7th, 8th or 17th arrondissement of Paris.

HOW DOES IT WORK?

1.Enter your information below and follow the steps

2.
Repackage the items to be returned in a protective package (e.g. original package) and slip the return form generated from step 1, then close it. The items must be returned properly protected, in their original packaging (plastic bag - a carefully opened package will not be considered damaged), accompanied by the label present on the garment or accessory.

3.
Return your order to the following address by the means of transport of your choice, the return costs being at your charge:

YUJ Paris (Entrance under the porch, left door)
68 rue Jean-Jacques Rousseau, 75001 Paris

Or return your items to one of our YUJ YOGA STUDIO stores in the 7th, 8th or 17th arrondissement.

Have a question? Contact us at sales@yuj.fr

GOOD TO KNOW

No returns will be accepted if the item has been worn and/or washed. All returns unfit for resale (unlabeled, damaged, used or soiled by the customer) will be rejected and YUJ will not be held responsible. The returned item will be considered as second-hand and a voucher may be generated depending on the condition of the product.
If an item is returned without packaging, 5 euros will be deducted from the refund.

If the return is accepted, the refund or credit note will be issued within 72 hours (maximum 10 days). Refunds will be made via the payment method chosen for the order: you will be credited with the sum of the items returned. Delivery charges are not refundable.

Please note that items purchased during Sales/Promotions/Outlet sales cannot be refunded after the legal 14-day cooling-off period. A credit note or exchange will be offered. Second-hand items (including prototypes) purchased at the Braderie cannot be returned or exchanged after the legal 14-day cooling-off period. Gift cards and E-books are neither refundable nor exchangeable.
YUJ will reimburse the cost of returning items only if the item delivered is different from the one ordered, or if the item is damaged (photos are required to support your request).