General Terms and Conditions of Sale

Any online purchase made on the website www.yuj.fr is subject to prior knowledge and acceptance of these terms and conditions of sale. Article: products of any kind offered for sale (e-commerce service) on the Site.

  • Customer: a natural person who is not a trader and who carries out the order, and who has full legal capacity.
  • Order: commitment to purchase all the items selected by the customer via the Site's e-commerce service.
  • Website: website published by YUJ and accessible at the following address www.yuj.fr

 

1. PREAMBLE

The present general terms and conditions of sale (hereinafter referred to as "GTC") apply exclusively between any client and the company YUJ-YOGA WITH STYLE, whose registered office is located at 11 Rue Edmond Valentin 75007 Paris, registered in the Paris Trade and Companies Register under number 799 900 576.
Any Internet user can read the GTC from all the pages of the site.
The GCS are applicable without restriction or reserve to all items offered for sale on the site.
Any order on the site is subject to prior consultation and acceptance without reservation on the part of the customer of these GCS and the applicable rates.
The validation of an order according to the order procedure proposed on the website shall constitute acceptance of these GTC.
These GTC take precedence over any other document.

 

2. WARNING

The sale of items on the site is exclusively reserved for retail and private individuals.
Under no circumstances may the site be used by professional sales customers, alone or in groups, regardless of how their products are marketed (internet marketplaces, commercial galleries, intermediaries, physical stores in particular). The customer therefore acknowledges and accepts that items can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of items ordered in a single order and the number of individual orders respecting the usual quantity of an average consumer placed for the same product. YUJ reserves the right to refuse an order that has been clearly validated by a professional seller customer.
All customers declare that they are aware of the lack of reliability of the Internet network, especially in terms of relative security in data transmission, the non guaranteed continuity of access to the site, the non guaranteed performance in terms of volume and speed of data transmission and the spread of viruses.
YUJ warns each Client to implement a solution and security measures in their computer or portable/mobile equipment to prevent the spread of viruses.
As the GTC may be subject to change, the applicable terms and conditions are those in force on the Site at the date your order is placed.
The acceptance of a defective or non-compliant item (replacement or refund) or the exercise of a right of withdrawal cannot be made directly in YUJ's physical stores.
Similarly, an item purchased in any of YUJ's stores cannot be supported through the Site's services.

                                               

3. CREATING A CUSTOMER ACCOUNT

Any major customer can freely and gratuitously create a customer account through the "Create an account" section.
The creation of a customer account is carried out by the customer by filling in the form proposed for his identification data.
 
This account is strictly personal and allows him to identify himself before validating each order.
When creating the customer account, the customer enters the data that allow his identification under his full responsibility, control and direction and undertakes to communicate complete, accurate and updated information, and not to usurp the identity of a third party, nor to mask or change his age.
When creating a customer account, the customer chooses his login (email) and password.
If the chosen identifier is already assigned, the system prompts the user to choose another one.
Logins and passwords are personal and confidential. The customer is solely responsible for them.
The customer undertakes to keep his password secret and not to disclose it under any circumstances and for any reason whatsoever.
 
In case of suspicion of the use of the login and password by a third party, the Customer shall immediately alert YUJ to change its password and/or choose to have its Customer account closed.
YUJ reserves the right to close any Customer account and to refuse any sale to a Customer in the following cases:
  • failure to pay for one or more previous orders,
  • abusive, unfair or fraudulent use of the ordering service offered on the site or failure to comply with any of the customer's obligations defined in the GTC.
    In this case, YUJ will send an email to the relevant Customer at the address provided by the Customer when creating the Customer's account informing the Customer of the deactivation of the Customer's login and password and the closure of the Customer's account.
    In general, the Customer is informed that the Customer's account may be closed following the Customer's first email request to YUJ.

     

    4. ARTICLE CHARACTERISTICS

    Items available for sale are those listed on the site. Offers are valid as long as they are visible on the site.
    They are offered within the limit of the availability displayed on the site.
    YUJ reserves the right to withdraw any item on the Site from sale at any time and/or to replace or modify any information associated with the items on this Site.
    In the event of unavailability of an article, after placing an order, the customer is informed by email, his order being then automatically cancelled.
    Items for sale on this site are available for delivery anywhere in the world.
    The characteristics of the items sold on the site (photographs, graphics and descriptions of the items, etc.) are given as an indication and may vary over time. They are non-contractual.
    Only the visual of the article displayed at the time of the order must be taken into account by the customer.
    In the event of errors or omissions in the description of an item, YUJ's liability is limited to the reimbursement of reasonable costs incurred by the Customer in returning the item.

     

    5. ORDERING THE ARTICLES

    Any order requires the identification of the customer by his personal data (name, first name, address, telephone, e-mail).
    The customer declares to be at least 18 years old and to have legal capacity, or if he is a minor, guarantees to have parental authorization to carry out his order.
    To place an order, the customer must follow the online purchase process(yuj.fr/pages/FAQ) and click on "order" to submit the order.
    The payment of the order implies acceptance of these GCS, the price of the articles and the content of the order.
    Once payment has been confirmed, YUJ will send the Customer an email confirming the order.
    All orders are subject to YUJ's prior acceptance and are only definitively confirmed after the Customer has received an email confirming the shipment of the item(s).
    If the customer does not receive an email following their order, it is their responsibility to contact YUJ customer service by email at sales@yuj.fr
    YUJ cannot be held responsible in any way for any input error or transmission of an input error that does not allow the delivery of the confirmation email and/or items.
    It is recommended to the customer to print out the confirmation email of his order.
    For any question relating to the follow-up of an order, the customer must consult his customer account on the site or contact the customer service by email - sales@yuj.fr.

     

    6. ITEM PRICES

    The prices are indicated on the site in euros, all taxes included (TTC).
    They take into account the VAT and possible reductions applicable on the day of the order.
    Any new taxes or contributions, particularly environmental taxes, may be passed on to the selling price of the items.
    The prices of the products are exclusive of delivery costs (postage, packaging and packaging of the package according to the amounts in force).
    The amount of the shipping costs is specified on the site before validation of the order.
    YUJ reserves the right to change the prices of items at any time, with items being invoiced on the basis of the rates in force at the time of the validation of each order.
    The price of the articles invoiced is therefore the one indicated at the time of the order.
    THE ITEMS REMAIN THE ENTIRE PROPERTY OF YUJ UNTIL FULL PAYMENT OF THE PRICE, WHICH IS ACKNOWLEDGED AND ACCEPTED BY THE CUSTOMER.

     

    7. PAYMENT OF THE ORDER

    The price invoiced to the customer is the price indicated in the order confirmation sent to the customer by email.
    The order is payable immediately, by credit card (CB, Visa, MasterCard, American Express).
    The customer is informed by e-mail, once the order has been shipped, that his invoice, including delivery costs and applicable VAT, is accessible online on the customer account.
    The transactions carried out on the site are entrusted to a secure online payment platform PAYPAL and Credit Card.
    They are secured by a solution that presents highly secure pages for entering payment data: card number, expiry date and visual cryptogram.
    This platform encrypts and then transmits these payment data to the bank, in complete confidentiality, and makes them inaccessible to a third party.

    8. TERMS OF DELIVERY

    Our products are delivered worldwide. Orders placed before noon (French time) are shipped the same day.
    YUJ offers the following delivery methods: 
    Metropolitan France :
    • Colissimo: Standard delivery at the customer's expense (7,90€) and offered from 100€ of purchase. The average delivery time is 2 to 5 working days depending on the destination. 
    • Chronopost: Delivery at the customer's expense (9,99€ for packages under 10kg, 19,99€ for packages over 10kg) for express delivery within 24-36h.

    Europe:

    • Chronopost : Standard delivery at the customer's expense (9,99€) and offered from 100€ of purchase. The average delivery time is 2 to 6 working days depending on the destination. 
    • UPS : Delivery at the customer's expense (14,99€ for packages under 5kg, 29,99€ for packages over 5kg). The average delivery time is 1 to 3 working days depending on the destination.

    DOM-TOM : 

    • Colissimo DOM-TOM: Delivery at the customer's expense (20€) and offered from 350€ of purchase.

    United Kingdom:

    • UPS: Delivery at the customer's expense (15€) and offered from 350€ of purchase.

    Rest of the world:

    • Colissimo : Delivery at the expense of the customer (35€) and offered from 500€ of purchase.
    • UPS : Delivery at the customer's expense (50€)
    Thanks to the shipping number, the Customer can follow the path of his package on the website of the carrier chosen by the Customer.
    Shipments are announced by e-mail to the Customer at the e-mail address provided by the latter on his customer account.
    If the Customer is absent at the time of delivery, a calling card informs the Customer of the terms and conditions of the conservation of his package and its availability, under the full and exclusive responsibility of the carrier.
    If the package is damaged or if the item does not correspond to the customer's order, the customer must contact customer service directly by e-mail (sales@yuj.fr) to obtain a return form within 30 days of the shipment.
    YUJ cannot be held responsible for late delivery due exclusively to the Customer's unavailability after several appointment proposals by the carrier.
    Shipping costs are not refundable in case of return.

     

    9. WHAT IS THE PROCEDURE FOR MAKING A RETURN?

    You have 30 days from the date of receipt of your order to make a return and request an exchange, a credit note or a refund EXCEPT FOR ITEMS PURCHASED AT A GARAGE SALE OR SECOND HAND WHICH ARE NEITHER EXCHANGEABLE NOR REFUNDABLE.

    The return costs are at the expense of the Customer

    YUJ will reimburse the cost of returning the Items only if the Item delivered is different from the one ordered or if the Item is damaged (photos will be required to support your claim).

    No returns will be accepted if the Item has been worn and washed.

    The Articles must be returned correctly protected, in their original packaging (plastic bag - a carefully opened package will not be considered as damaged), accompanied by the label present on the garment and the protective film.

    All returns unfit for resale (spoiled, damaged, used or soiled by the Customer) will be rejected and YUJ will be released from all liability. The returned item will be considered as second-hand and a voucher may be generated depending on the condition of the product.

    If an item is returned without packaging, 5 euros will be deducted from the refund. 

    If the return is accepted, the refund will be made within 72 hours (maximum 10 days). The refund will be made via the payment method chosen for the order: you will be credited with the sum of the returned items. Delivery charges are not refundable.

    Please note that items purchased in Sales/Promotions/Outlet cannot be refunded. A credit note or an exchange will be proposed.

    Second hand items (including prototypes) purchased at the Braderie are neither returned nor exchanged.

    LGift cards and E-gift cards are neither refundable nor exchangeable.

     

    To proceed with your return, go to the page Returns & exchanges and follow the instructions to download your return form.

    Returned packages that do not contain a return slip cannot be processed.

    All returns should be sent to the following address 

    YUJ Paris 
    68 Rue Jean-Jacques Rousseau 
    Porch entrance, left door
    75001 Paris

     

    10. RIGHT TO WITHDRAWAL

    In accordance with the national and European legal provisions protecting consumers, the Customer has a period of 14 clear days from receipt of the Order to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where applicable, of the cost of return. After this 14-day period, the sale is firm and final.

    If the customer wishes to make use of his right of withdrawal, he must make a return request by email to our customer service at sales@yuj.fr.

    Items must imperatively be returned properly protected, in their original packaging (carefully opened packaging will not be considered as damaged packaging) and in perfect condition for resale (not damaged, unused or soiled by the customer).

    Once the return has been validated, YUJ undertakes to reimburse the Customer for all sums paid, excluding shipping costs, in respect of the order, as soon as possible and, at the latest within thirty days following the date on which this right was exercised, to the Customer's bank account used for the payment of the items.

    Within the framework of the right of retraction, the costs and risks related to the return remain the responsibility of the customer.

     

    11. CUSTOMER SERVICE

    For any information or question, for order follow-up, to exercise the right of withdrawal or to invoke the guarantee, the customer must contact customer service by email sales@yuj.fr.

     

    12. WARRANTIES

    The articles are guaranteed against defects of conformity and redhibitory defects under the conditions provided for in Articles 1641 to 1649 of the Civil Code and L 211-1 and following of the Consumer Code, and this from the date of delivery:

    • Article 1641 of the Civil Code: the seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.
    • Article 1648 paragraph 1 of the Civil Code: the action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
    • Article L 211-4 of the French Consumer Code: the seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter has been charged to it by the contract or has been carried out under its responsibility.
    • Article L 211-5 of the Consumer Code: to be in conformity with the contract, the goods must : 
    1/ Be fit for the use normally expected of a similar good and, where appropriate :
    • correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
    • have the qualities that a buyer may legitimately expect in the light of public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling ;
    2/ Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.
    Article L 211-12 of the Consumer Code: the action resulting from the lack of conformity is time-barred after two years from the delivery of the goods. This guarantee allows the Customer to return defective or non-conforming delivered Articles for reimbursement under the above-mentioned conditions.

     

    13. CONVENTION ON EVIDENCE

    The Customer acknowledges and accepts that the order registration systems are proof of all transactions between YUJ and the Customer.

    The Customer acknowledges and accepts that proof of acceptance of the GTC is characterised by ticking the words "I have read and accept the general terms and conditions of sale".

    To this end, the Customer acknowledges and accepts that the computerised data stored on YUJ's computer servers in reasonable conditions of security and integrity will be considered, in an irrefutable manner, as proof of acceptance of the terms of the GTCs and proof of all transactions between YUJ and the Customer.

    YUJ will archive purchase orders and invoices on a reliable and durable medium, in accordance with the provisions of Article 1348 of the French Civil Code and guarantees the Customer access to them at any time upon request in accordance with the provisions of Article L. 134-2 of the French Consumer Code.

    Consequently, unless YUJ's manifest error is proven by the Customer, the latter may not challenge the admissibility, validity or probative value of the GTC and the content of the order, on the basis of any legal provision whatsoever which specifies that certain documents must be written or signed to constitute proof.

    Thus, these elements constitute evidence and, if produced as evidence by YUJ in any litigation or other proceedings, shall be admissible, valid and enforceable in the same manner, under the same conditions and with the same probative force as any document drawn up, received or retained in writing.

    At any time, the Customer may print, download and keep a copy of the GTC in hard copy and electronic format.

     

    14. RESPONSIBILITY

    YUJ reserves the right to change the information contained in this Site at any time without notice.

    YUJ undertakes to describe the items sold on the site as accurately as possible and to ensure that the information published on the site is kept up to date in the best possible conditions.

    However, YUJ cannot guarantee the accuracy, precision or completeness of the information made available to Customers within the Site.

    In the event of non-substantial differences between the photos presenting the articles on the site, texts and illustrations and the articles ordered, YUJ will not be held liable.

    The customer acknowledges and accepts that the prices of the articles are likely to vary between the website and the stores, and that under no circumstances can this price difference be used as a basis for a request for total or partial reimbursement of the articles purchased either on the website or in the stores.

    YUJ shall not be held liable in the event of a breach of any of its contractual obligations resulting from a fortuitous event or a case of force majeure as defined by the case law of the French courts.

    In particular, YUJ will not be liable for any failure or delay in the execution of orders caused by events beyond its control ("Force Majeure").

    A Force Majeure Event includes any act, event, non-performance, omission or accident beyond YUJ's control and includes in particular (without limitation):

    1. Strikes, closures or other industrial actions.
    2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat or preparation for war.
    3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    4. Inability to use transport by rail, boat, aircraft, road or other private or public means of transportation
    5. Impossibility of using public and private telecommunications networks
    6. Acts, decrees, legislation, regulations or restrictions of any government.
    7. Strike, failure or accidents in maritime, postal or other transport.
    The execution of the GTC will be suspended as long as the Force Majeure Event lasts and the execution and delivery times will be extended accordingly. YUJ will use its best endeavours to stop the Force Majeure or to find a solution enabling it to perform its contractual obligations despite the Force Majeure.
    YUJ is only liable for any direct and foreseeable damage at the time of use of the Website or the conclusion of the sales contract with the Customer, excluding any indirect damage.

     

    15. LICENSE

    YUJ grants a limited license to access and use the Site for personal and non-professional or commercial use of the Site in favor of the Customer.

    Under no circumstances is the Customer permitted to download or modify all or part of this Site without the express written permission of YUJ.

    This Site or any portion of this Site may not be reproduced, copied, sold or otherwise exploited for commercial or professional purposes without the express written permission of YUJ.

    The Customer must not use techniques that allow the copying of a brand, a logo or any other information (notably images, text, models) of which YUJ is the owner without its agreement YUJ authorises the Customer, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the site on the condition that this link cannot create a false, misleading, pejorative or counterfeit character in relation to the articles, YUJ or any of its registered trademarks or that can be prejudicial to YUJ

    Under no circumstances can the creation of this hypertext link engage the responsibility of YUJ, for any reason whatsoever.

     

    16. PERSONAL DATA AND COOKIES

    In accordance with the provisions of Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under number 2039445.

    All of the information in your Account is only used for the purposes of your business relationship with www.yuj.fr. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are processed entirely by Paypal or by the secure payment module of our partner. The Site uses cookies (connection cookies), which the user is informed of when he/she arrives on the website, and which enable the recording of information relating to the computer's navigation on the website. These cookies are installed only after acceptance by the user, the continuation of the navigation on the website being considered as acceptance. The user may oppose the use of these cookies by configuring his browser, knowing that access to certain services may require prior acceptance by the user of cookies.

     

    17. COMMERCIAL OFFERS AND NEWSLETTERS

    YUJ may send commercial offers to Customers by post, email, SMS, telephone or via all the web spaces run by YUJ or any of its subsidiaries on social networks, subject to prior acceptance.

    The Customer may at any time object to commercial prospecting at no cost by clicking on the "unsubscribe" link in each email.

     

    18. INTELLECTUAL PROPERTY

    YUJ is the exclusive owner of the intellectual property rights:

    • on the items offered on the site;
    • on the brands associated with the articles;
    • on the site, and in particular on its tree structure, on the organisation and the titles of its sections, on the visual and graphic identity, on its design, on its ergonomics, on its functionalities, on the software, texts, animated or still images, sounds, know-how, drawings, graphics and any other element composing the site;
    • on the databases, their structure and contents, designed and managed by YUJ for the purpose of publishing the site;
    • on all design elements of the site, whether graphic or technical;
    • on names, acronyms, logos, colors, graphics, or other signs that may be used, made or implemented by YUJ.
    It is therefore forbidden to reproduce in any form whatsoever, directly or indirectly, the elements referred to in the previous paragraph, as well as to alter the trademarks, patents, names, acronyms, logos, colours, graphics or other signs appearing on the elements made available within the Site, and more generally to use or exploit these elements otherwise than in the context of the execution of the present.                                 
     As such, the reproduction or use of all or part of these elements is only authorised for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use, without prior written authorisation from YUJ, constitutes an infringement and is punishable under intellectual property law.
      Any creation of hypertext links to the home page of the Site, or any other page of the Site, is subject to the prior written consent of YUJ.

       

      19. MODIFICATION OF CGVS

      In view of possible changes to the Site and regulations, YUJ reserves the right to modify the GTC at any time.

      The new GCS will, if necessary, be brought to the attention of the customer by online modification and will be applicable only to sales made after the modification.

       

      20. APPLICABLE LAW

      These GTC are subject to French law. Any dispute will fall under the exclusive jurisdiction of the French courts of the customer's place of residence, in the absence of an amicable agreement between the customer and YUJ.

       

      21. REFASHION

      Refashion is the eco-organization for clothing, household linen and footwear.

      The Unique Identification Number (UID) of YUJ - Yoga With Style is FR320954_11XSHM.